1. Introduction
This Privacy Policy applies to voyatlas.com and voyatlas.io ("Voyatlas," "we," "us," or "our"), operated from Ontario, Canada. By accessing or using our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you interact with our platform:
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Travel preferences, interests, and profile pictures you choose to provide
- Communication Data: Information you provide when contacting us via email, chat, or other communication channels
- Booking Information: Details related to tour bookings, including names of participants and special requirements
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Usage Data: Pages viewed, links clicked, time spent on pages, referring URLs, and browsing behavior
- Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution
- Location Data: Approximate geographic location based on IP address; precise location if you grant permission
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixels, and similar technologies (see Section 4)
2.3 Third-Party Information
We may receive information about you from third-party partners, including tour operators, social media platforms, and analytics providers.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our platform, process bookings, and facilitate connections with tour operators
- Personalization: To customize your experience, recommend relevant tours, and display personalized content
- Communication: To send service-related notifications, respond to inquiries, and provide customer support
- Marketing: To send newsletters, promotional materials, and updates about our services (you can opt out anytime)
- Analytics: To analyze user behavior, measure the effectiveness of our services, and improve functionality
- Security: To detect, prevent, and address fraud, security issues, and technical problems
- Legal Compliance: To comply with legal obligations, enforce our terms, and respond to lawful requests
- Business Operations: To conduct research, develop new features, and support our business operations
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
We use the following types of cookies and tracking technologies:
- Essential Cookies: Necessary for website functionality and security
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
- Marketing Cookies: Track your activity to deliver personalized advertising (Facebook Pixel)
- Preference Cookies: Remember your settings and preferences
4.2 Third-Party Tracking Services
We specifically use the following third-party services:
4.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality. You can also opt out of targeted advertising through:
5. How We Share Your Information
We may share your information in the following circumstances:
- Tour Operators and Partners: When you book or inquire about a tour, we share necessary information with the relevant tour operator to facilitate the booking
- Service Providers: With third-party vendors who provide hosting, analytics, email delivery, customer support, and other business services on our behalf
- Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to successor entities
- Legal Requirements: To comply with legal obligations, court orders, subpoenas, or government requests
- Protection of Rights: To protect the rights, property, or safety of Voyatlas, our users, or the public
- With Your Consent: When you explicitly consent to sharing with specific third parties
Third-Party Booking Platforms: When you click through to third-party websites to complete bookings, those transactions are governed by the third party's privacy policy. We are not responsible for their data handling practices. We encourage you to review their privacy policies before providing any information.
6. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including Canada and the United States. These countries may have data protection laws that differ from those in your country. When we transfer your data internationally, we implement appropriate safeguards to protect your information in accordance with applicable laws.
For transfers from the European Economic Area (EEA), we rely on standard contractual clauses or other approved transfer mechanisms to ensure adequate protection.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
- The nature of the information collected
- Legal, regulatory, or contractual requirements
- The purpose for which the information was collected
- Whether we have a legitimate interest in retaining the information
When information is no longer needed, we securely delete or anonymize it.
8. Security Measures
We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure server infrastructure and firewalls
- Access controls and authentication requirements
- Regular security assessments and updates
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
9. Your Privacy Rights
9.1 General Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal exceptions
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing under certain circumstances
- Withdrawal of Consent: Withdraw previously provided consent at any time
9.2 Additional Rights for EU Residents (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:
- The right to lodge a complaint with a supervisory authority
- The right to object to processing based on legitimate interests
- The right to withdraw consent for marketing communications
9.3 Additional Rights for California Residents (CCPA/CPRA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- Right to Know: Request disclosure of the categories and specific pieces of personal information we collect
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the sale or sharing of personal information (we do not sell personal information)
- Right to Correct: Request correction of inaccurate personal information
- Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights
- Right to Limit: Limit the use and disclosure of sensitive personal information
9.4 Exercising Your Rights
To exercise any of these rights, please contact us at privacy@voyatlas.com. We will respond to your request within the timeframe required by applicable law (typically within 30 days).
10. Canadian Privacy Compliance (PIPEDA)
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy regulations. As a Canadian-based company, we manage and safeguard personal information in accordance with these laws, including:
- Collecting information only for identified purposes
- Obtaining meaningful consent for collection and use
- Limiting collection to what is necessary
- Using and disclosing information only as permitted
- Maintaining accuracy of personal information
- Implementing appropriate security safeguards
- Being transparent about our privacy practices
- Providing access to personal information upon request
11. Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) signal. Our website does not currently respond to DNT signals. However, you can control tracking through cookie settings and opt-out mechanisms described in Section 4.
12. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on our platform. If we discover that we have collected information from a child under 13, we will promptly delete it. If you believe we may have information from a child under 13, please contact us at privacy@voyatlas.com.
For users between 13 and 18, we recommend obtaining parental or guardian consent before using our services.
13. Third-Party Links and Services
Our platform may contain links to third-party websites, services, or applications not operated by us. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites you visit.
14. Marketing Communications
With your consent, we may send you marketing communications about our services, promotions, and updates. You can opt out of marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your communication preferences in your account settings
- Contacting us at privacy@voyatlas.com
Note that even if you opt out of marketing communications, we may still send you service-related notifications necessary for account administration.
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users (for significant changes)
- Displaying a prominent notice on our website
Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes. We encourage you to review this Privacy Policy periodically.
Effective Date: October 4, 2025
Last Updated: October 4, 2025